Refund Policy

Effective Date: March 3, 2026

Subscription Plans

FixSense offers monthly subscription plans (Free, Pro, Team). All paid plans are billed monthly through Lemon Squeezy.

Free Trial

FixSense offers a generous Free plan (350 analyses/month) that allows you to evaluate the Service before committing to a paid plan. We encourage you to use the Free plan to ensure FixSense meets your needs.

Cancellation

• You may cancel your subscription at any time from your Lemon Squeezy billing dashboard.
• Cancellation takes effect at the end of your current billing period.
• You will continue to have access to your paid plan features until the end of the billing period.
• After cancellation, your account reverts to the Free plan.

Refunds

• Within 14 days of first payment: If you are unsatisfied with FixSense, contact us within 14 days of your first payment for a full refund. No questions asked.
• After 14 days: Refunds are generally not provided for partial billing periods. However, we evaluate refund requests on a case-by-case basis for exceptional circumstances (e.g., extended service outage, billing errors).
• Unused months: If you cancel mid-cycle, you retain access until the end of the billing period. We do not provide prorated refunds for unused days within a billing period.

Downgrades

• You may downgrade from Team to Pro, or from Pro to Free, at any time.
• Downgrades take effect at the start of your next billing period.
• Analysis data beyond your new plan's retention period will be deleted after the downgrade.

How to Request a Refund

Contact us at sg.ace.11@gmail.com with:

• Your account email
• Reason for the refund request
• Date of the payment in question

We aim to respond to all refund requests within 2 business days.

Contact

For billing questions, contact sg.ace.11@gmail.com.